Terms

For using and buying Transcribe Today. Last changed 26 October 2026.

In short: you buy credit in advance, counted in seconds of audio: €2 an hour for recorded files and €3 an hour live, plus VAT. No subscription, and credit does not expire. The first hour is free to test it on your own audio. Speech recognition makes mistakes, so check the text before you rely on it. If you buy as a consumer, you can withdraw within 14 days and get back what you have not used.

1. Who we are

Transcribe Today is run by Piko Media Lans, a sole proprietorship in Sweden, approved for F-tax and registered for VAT ("we"). You reach us at hello@pikoman.se. By opening an account, or by buying credit, you accept these terms.

2. The service

Transcribe Today turns speech into text for your own product: live, over WebSocket or WebTransport, and from recorded files. You sign in with GitHub, get a dashboard, an API key and a signing key, and let your users connect with grants your server signs. You may sell it on as part of your own product.

3. Prices and credit

Recorded files: €2 an hour + VAT (€2.50 including 25 % VAT).
Live audio: €3 an hour + VAT (€3.75 including VAT). A live second takes 1.5 seconds of credit.
Credit is bought in packs: €10 + VAT (€12.50) for 5 hours, €50 + VAT (€62.50) for 25 hours and €200 + VAT (€250) for 100 hours of recorded files. You see the total with VAT before you pay.
Audio is counted by the second actually sent, never rounded up to the minute.
You pay by card, or another way Stripe offers at checkout. Stripe sends the receipt to your e-mail address. A business can give its name and VAT number at checkout.
Credit is added to your account as soon as the payment is through, and does not expire while your account exists. It is not a subscription: you pay only when you buy.

Larger volumes, invoices or a data processing agreement: write to us and we will make an offer.

4. The free hour

A new account gets one hour free, once per GitHub account, if the GitHub account is at least 30 days old. It is there for you to test the quality on your own audio before you buy. It is not money and cannot be paid out.

5. Right of withdrawal for consumers

If you buy as a consumer, you have 14 days from the purchase to withdraw from it under the EU rules on distance contracts. When you tick the box at checkout, you ask us to deliver the credit at once, so you can use it straight away. Your right of withdrawal stays all the same:

Withdraw within 14 days and you get back the money for the credit from that purchase you have not used. What you have used you pay for, at the pack's own rate.
Write to hello@pikoman.se and say that you withdraw from the purchase. You may also use the EU model withdrawal form. We pay back within 14 days, to the way you paid.
The right ends when all the credit in that purchase is used, or when 14 days have passed.

A business buying for its trade has no right of withdrawal.

6. When it does not work

You only pay for text we deliver. A file that cannot be transcribed, or fails on our side, is not charged: the time is not taken from your credit. If the service does not work because of us, write to us as soon as you notice; we fix it, give the time back, or pay back what did not work. If you were charged twice for the same thing, we pay one back. Otherwise unused credit is not paid back after the 14 days in section 5.

7. Speech recognition makes mistakes

The text is made by automatic speech recognition, and it will contain mistakes: in names, jargon and numbers, with accents and dialects, when people speak over each other, and with poor audio. Telling speakers apart can be wrong too. We do not guarantee any level of accuracy. You are responsible for checking the text before you, or your users, rely on it, and for telling your users that it is machine-made.

8. Your audio and text

Audio is processed in the EU, on servers of a European company, and never passes through an American one.
Live audio is transcribed as it arrives and is not stored.
An uploaded file is kept only until its job is done, then deleted. Its text is kept for 24 hours, so your server can fetch it, and then deleted.
We keep what billing needs: how many seconds were transcribed, when, with which model, and the session ids your users connected with. We do not read your audio or text, do not sell it, and train no models on it.
You keep all rights to your audio and text. You are responsible for being allowed to record and transcribe the people in it, and for telling them.

9. Acceptable use

Use the service only for what is lawful. No unlawful interception, no transcribing people you have no right to record, nothing that infringes anyone's rights, and no attempts to get around the limits, break into the service or overload it. Keep your keys secret: what is done with them counts as done by you. We may close an account that breaks these terms.

10. Availability

We try to keep the service running day and night, but promise no uptime. It may be down for maintenance or faults. Our status page shows how it is doing now.

11. Liability

We are not liable for indirect loss, such as lost income or lost data, or for the consequences of mistakes in a machine-made text. Our liability is limited to what you have paid us in the last 12 months. These limits do not apply where we caused the damage on purpose or by gross negligence, or where the law does not allow them. Nothing in these terms limits the rights a consumer has under law.

12. Ending

You can stop using the service whenever you like and ask us to delete your account. If we close the service, we tell you in good time and pay back credit you have bought but not used.

13. Changes

We tell you at least 30 days before a change to these terms that affects you. A purchase keeps the terms that were here when it was made.

14. Law

Swedish law applies, and disputes are settled by a Swedish court. A consumer can also turn to the Swedish National Board for Consumer Disputes (ARN), and keeps the protection of the law where they live.